Free Practice Question
CR · Critical Reasoning
655-705
Complete the Passage
Customer Service Director: Recently, our organization’s customer support has faced criticism for not adhering to the promised response times for issues related to products under warranty. Critics argue that since servicing these products does not generate additional revenue, they are not prioritized. However, this claim is unfounded since which of the following, if true, best supports the argument that the criticism is unjustified?
Answer Choices
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The average response time for warranty-related issues has improved significantly over the past year.
B
The number of warranty claims is much lower compared to non-warranty claims.
C
Some warranty issues require costly part replacements that the company must cover.
D
Data shows that customers often report additional problems during warranty repairs.
E
Such criticisms are often fueled by competitors trying to undermine our reputation.
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MocJan 30, 2025
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Details
Difficulty
655-705
Type
CR